1 reviews | Active since Oct 2009
Debit order and disconeection issues
We have had endless problems with Multichoice. We signed up for Price Lock around September 2015, we paid the 2 years as we should have and it came to an end September 2017. We then went onto month to month premium. A debit order of R750 has been taken off since then. Suddenly this month we were disconnected. We are told that our contract has finished 3rd July. What contract? The lady at desk reconnected us after we argued the situation. Now today we get sms stating debit order of R1023.17 is coming off on 28 July. Where did this amount suddenly come from? Someone needs to explain what this is about please. We think its best to cancel our subscription and go the streaming route that everyone is doing nowdays. We are tired of all these problems. Not worth the hassle or the money. Please get someone to contact us.
Dear Anna-Marie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Anna-Marie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Anna-Marie
Thank you for contacting us.
According to our records, the Price Lock contract was activated on 25 September 2015 and ended on 03 July 2018. The credit balance remained (R582.50) was transferred to the normal DStv account. However, this credit was insufficient to keep the service till 27 July 2018.
Please be reminded that there's no discount received from the normal DStv account. The total monthly subscription for this account is R899.00 including - (R809.00 for Premium package and R90.00 for Xtraview).
Going back to the credit, we charged pro rata balance for Premium service (R674.17) 03 to 27 July 2018. As mentioned above, the credit was not sufficient, hence R124.17 remained as the balance owed.
The payment date for the account is on the 28th of every month. Therefore, R124.17 is added R899.00 to make a total of R1023.17.
= R1023.17 is due on 28 July 2018.
All the charges reflecting in the account are correct.
Kind regards
Dinah
Best regards,
Good day Anna-Marie
Thank you for contacting us.
According to our records, the Price Lock contract was activated on 25 September 2015 and ended on 03 July 2018. The credit balance remained (R582.50) was transferred to the normal DStv account. However, this credit was insufficient to keep the service till 27 July 2018.
Please be reminded that there's no discount received from the normal DStv account. The total monthly subscription for this account is R899.00 including - (R809.00 for Premium package and R90.00 for Xtraview).
Going back to the credit, we charged pro rata balance for Premium service (R674.17) 03 to 27 July 2018. As mentioned above, the credit was not sufficient, hence R124.17 remained as the balance owed.
The payment date for the account is on the 28th of every month. Therefore, R124.17 is added R899.00 to make a total of R1023.17.
= R1023.17 is due on 28 July 2018.
All the charges reflecting in the account are correct.
Kind regards
Dinah
Best regards,
Good day Anna-Marie
Thank you for responding back
Please bear with me as I have referred the matter to our Price Lock team for further assistance.
You will be updated with the feedback once received.
Kind regards
Dinah
Best regards,
Good day Anna-Marie
Thank you for responding back
Please bear with me as I have referred the matter to our Price Lock team for further assistance.
You will be updated with the feedback once received.
Kind regards
Dinah
Best regards,