HC
HILTON C
1 reviews | Active since Nov 2011
11 May 2024, 15:08
Debit order amount increased without authority
My monthly debit order was increased from the May 3 R883.42 payment to an amount of R973.00 due June 3. I am unable to get an acceptable response on the chat line. For the record, I am a pensioner and my monthly debit order for the last 6 months has been for a different amount each month, I regard this as a dishonest practice!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 May 2024, 15:18Hi Hilton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 May 2024, 15:18
Official
Hi Hilton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 May 2024, 12:53Hi Hilton,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflets that you won a 10% discount on your DStv subscription for 24 months from 03 June 2022, which is ending on 02 June 2024 hence the change in price.
Please note that the normal DStv Premium subscription with HDPVR function is as follows:
R929.00 - DStv Premium
R120.00 - HDPVR functions
R39.00 - Explora decoder insurance
R1088.00 - Total monthly cost
However you are now on a 24 months Pricelock which you now pay:
R929.00 - DStv Premium
R120.00 - HDPVR functions
-R115.00 - 24 months Pricelock discount
R39.00 - Explora decoder insurance
R973.00 - Total monthly cost
Should you need further assistance you may contact us at ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflets that you won a 10% discount on your DStv subscription for 24 months from 03 June 2022, which is ending on 02 June 2024 hence the change in price.
Please note that the normal DStv Premium subscription with HDPVR function is as follows:
R929.00 - DStv Premium
R120.00 - HDPVR functions
R39.00 - Explora decoder insurance
R1088.00 - Total monthly cost
However you are now on a 24 months Pricelock which you now pay:
R929.00 - DStv Premium
R120.00 - HDPVR functions
-R115.00 - 24 months Pricelock discount
R39.00 - Explora decoder insurance
R973.00 - Total monthly cost
Should you need further assistance you may contact us at ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 May 2024, 12:53
Official
Hi Hilton,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflets that you won a 10% discount on your DStv subscription for 24 months from 03 June 2022, which is ending on 02 June 2024 hence the change in price.
Please note that the normal DStv Premium subscription with HDPVR function is as follows:
R929.00 - DStv Premium
R120.00 - HDPVR functions
R39.00 - Explora decoder insurance
R1088.00 - Total monthly cost
However you are now on a 24 months Pricelock which you now pay:
R929.00 - DStv Premium
R120.00 - HDPVR functions
-R115.00 - 24 months Pricelock discount
R39.00 - Explora decoder insurance
R973.00 - Total monthly cost
Should you need further assistance you may contact us at ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflets that you won a 10% discount on your DStv subscription for 24 months from 03 June 2022, which is ending on 02 June 2024 hence the change in price.
Please note that the normal DStv Premium subscription with HDPVR function is as follows:
R929.00 - DStv Premium
R120.00 - HDPVR functions
R39.00 - Explora decoder insurance
R1088.00 - Total monthly cost
However you are now on a 24 months Pricelock which you now pay:
R929.00 - DStv Premium
R120.00 - HDPVR functions
-R115.00 - 24 months Pricelock discount
R39.00 - Explora decoder insurance
R973.00 - Total monthly cost
Should you need further assistance you may contact us at ***
Kind Regards,
DStv: Hello Peter Team
Best regards,