Debit Order , Always doing the same thing , same thing happened last year

<p>Good Morning ,</p> <p> I am hoping I get a response to this email before I go on leave and today is my last day .</p> <p>Last month I called in requesting to add on all my other channels that I do not have which was around the 20th November 2016 .</p> <p>I was debited for my normal amount and an extra R 400.00 something .</p> <p>So I called in this month before the 20th December 2016 requesting to cancel those channels and leave only my normal channels on again , which is the Indian Bouquet and Compact , because I was told to call and cancel the channels before the 20th December 2016 , because if I don’t , the full debit order will go off .</p> <p>So when I call in , the person I spoke to you told me that apologies the full debit order will go off which is like a R 1050.00 or something not R 1928.00 .</p> <p>They said because apparently the tape has been sent in or something .</p> <p>So I agreed to R 1050.00 or something not to R 1928.00 because I don’t understand why I get debited for R 1928.00 when all the channels is around the R 1050.00 .</p> <p>I do not even have all the channels it has been put off because I called to cancel it .</p> <p>I was even told in January 2017 I will only be debited for R 200.00 something .</p> <p>Now guess what , I want my refund today and an answer to this by 10am this morning before I go on leave .</p> <p>This is ridiculous service , same thing happened last year , I mean really , what is the problem , that a person has to have this problem all the time with Multichoice .</p> <p> </p> <p>Razia Khan</p> <p>082 ********** </p> <p>011 ********** </p> <p>ID 800 ********** 088</p> <p> </p>