Debit Order Added **********ly

Good day,

On the 31/10/2021 I made a payment of R550 towards my DSTV account. This morning I received a debit notification of R524 from my bank account. I've never authorized anyone to add or activate any debit orders on my bank account and that starts to make me wonder if I'm the only one this has been done to. I've been a loyal cash paying client for years now and dubbed like kinda puts a bad taste in my mouth.

This Morning i spoke to two of your consultants Zikhona and Lerato Ref - ***1_I271. I was advised that I need to send my ID copy and Bank confirmation letter which I did this morning.

I would like my money to be reversed back into my account as this is not my fault. If i do not get feedback within 24hours i will send this to all social media platforms and including the Ombudsman.

This morning you are sending me this. Good morning Lenny. Welcome to DStv social media. Apologies for the delayed response.

Your have a credit balance of R529.73 on the account. Please note that we will refund the amount to the same bank account registered on the your DStv account.

The refund will take up to 14 business days to reflect on your bank. ~AV 8:44 AM You sent Hi there

The consultants I spoke didn't say it will take up to 14 days yesterday You sent I've got bills to pay my accounts are gonna go into arrears because of your incompetence now I must suffer because of that? I want my money today cause when we don't pay our subscriptions it doesn't take you 14 days to switch it off. 9:45 AM DStv DStv Please note that the refund has been successfully approved, it will reflect within 14 days from today on your personal account.

~AV You sent You are repeating yourself here and my bills won't wait for 14 days to be paid. I think i should take this to another platform now hellopeter and the consumers now. You sent Firstly you activated a debit order on my personal account without my consent which if *****. I'm going to open a case now cause my simple request is not being heard as i just want my money and pay my bills now i'm going to have a bad credit record because of this. My next step now is my Lawyers and the Consumer court.

Explain to me why wait 14 business days? Are my bills that need to be paid going to wait 14 days for me to pay them? what about my credit score that is going to be negatively affected?