Debit Order

Yet again I have been debited R779.00 for a package that I don't use. This has happened to me 3 times within this year. Consultant advised that it was done by their new systems and they are having issues. I understand the system issues but I need my money. I do not need credit and I cannot wait 7 to 14 working days for a refund or go to the bank to do bank reversal. I don't have the time for this. You guys are quick to take our money but to pay us back it takes forever. I am sure I am not the only customer who experienced this issue. You guys should think of a better way of helping your customers. What do the managers do because they are never available??? ****ing ***ards never get call backs, always have to call the call centre and explain myself all over again so ****ing annoying. <br> <br> Call centre ***/I18