Debit Order
<p>on the 30th March 2017 I recieved the new DSTV explora 2 on the price lock plan of R949p/m.<br />on the 02nd of April 2017 I was debited R1694 of which R847 was refunded on the same day.<br />on the 02nd May 2017 I was debited R1972 with no refund pending.</p> <p> </p> <p>explaination from 7 call center advisers over the course of 7 days.</p> <p> </p> <p>Residential account (Not payment plan): The amount of R1694 should have never been debited and refund amount of R847 should have never refunded. <br />Payment plan: The amount of R1972 was debited from my account and a refund of R955.28 was scheduled to be put back into my account on the 11th May 2017.</p> <p> </p> <p>from the transactions above I had paid for 3 months and only recieved 2 months of service with a pending refund. After the refund took more than the required 7 days to refect in my account. I was advised to do a reversal of the amount debited on the 02 May 2017 and pay the amount of R949 into my DSTV account, of which I comp**** and actioned.</p> <p> </p> <p>on the 15th May 2017 my account refelcts the following.</p> <p> </p> <p>Residential Account: Credit of R1904.48 ***ing to me)<br />Payment plan: Arrears of R2124.42 ***ing to DSTV)</p> <p>Difference of: R219.94 (Assuming prorata amount on the payment plan. not yet confirmed from DSTV (Multichoice))</p> <p> </p> <p>Now beyond this I have spent a total of 3 hours and 53minutes on calls with dstv agents (of which supp**** little help)</p> <p><br />I have spent R107.28 over my call minutes added to my cellphone contract.<br />I have recieved bounce debit order fees from my back that amount to R230.00 (2 Debit orders)</p> <p> </p> <p>So in total DSTV (Multichoice) has costed me in my time and a total of R337.28 of money that I will never see again. All because of DSTV (Multichoice) incompentence.</p> <p> </p> <p>I have recieved it in writing via email from one of your supervisor Veronica Manyapelo that I will only be debited R949 on the 02nd June 2017. If this is not the case I will be seeking advice on how to end this disgusting and unprofessional behaviour from one of SA's "blue chip" companies.</p> <p><br />Final notes:</p> <p><br />DSTV (Multichoice) - Sort it out, before I do!</p> <p>You owe me: R337.28<br />I owe you: 219.94 (Assuming prorata amount on the payment plan. not yet confirmed from DSTV (Multichoice))</p> <p>Difference: you owe me: R117.34</p> <p><br />Someone in the Finance Department should be fired for all this.</p>
Dear Vaughn Reyneke
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Vaughn Reyneke
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Vaughn Reyneke
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic reference, we have transferred the credit of R1904.68 to the Price Lock account.
The residential account is currently on a zero balance while the Price Lock account is on an overdue of R219.74.
However, as promised, we will credit the account with the unpaid debit order fee's and also the charges for your calls as soon as we receive the bank statement and the phone itemized billing statement.
Kindly email the documents to *** and reply back with the case reference number on this post.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Best regards,
Dear Vaughn Reyneke
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic reference, we have transferred the credit of R1904.68 to the Price Lock account.
The residential account is currently on a zero balance while the Price Lock account is on an overdue of R219.74.
However, as promised, we will credit the account with the unpaid debit order fee's and also the charges for your calls as soon as we receive the bank statement and the phone itemized billing statement.
Kindly email the documents to *** and reply back with the case reference number on this post.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Best regards,
Dear Vaughn Reyneke
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic reference, we have transferred the credit of R1904.68 to the Price Lock account.
The residential account is currently on a zero balance while the Price Lock account is on an overdue of R219.74.
However, as promised, we will credit the account with the unpaid debit order fee's and also the charges for your calls as soon as we receive the bank statement and the phone itemized billing statement.
Kindly email the documents to *** and reply back with the case reference number on this post.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Dear Vaughn Reyneke
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic reference, we have transferred the credit of R1904.68 to the Price Lock account.
The residential account is currently on a zero balance while the Price Lock account is on an overdue of R219.74.
However, as promised, we will credit the account with the unpaid debit order fee's and also the charges for your calls as soon as we receive the bank statement and the phone itemized billing statement.
Kindly email the documents to *** and reply back with the case reference number on this post.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Dear Vaughn Reyneke
Thank you for taking our call today.
As discussed, please let us know once you have send through the phone itemized billing and bank statement for us to process the credit.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Dear Vaughn Reyneke
Thank you for taking our call today.
As discussed, please let us know once you have send through the phone itemized billing and bank statement for us to process the credit.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Reply has been sent to **********
(This email does not work) please advise on an email that works.
Relevant invoices are attached. My bank late debit order fees have been resolved with the bank. Only amount owed is the calls with my service provider.
Thank you for your co-operation in advance.
Reply has been sent to **********
(This email does not work) please advise on an email that works.
Relevant invoices are attached. My bank late debit order fees have been resolved with the bank. Only amount owed is the calls with my service provider.
Thank you for your co-operation in advance.
Dear Vaughn Reyneke
Kindly email to *** and provide us with the case reference number.
Kind regards
Lebogang
Best regards,
Dear Vaughn Reyneke
Kindly email to *** and provide us with the case reference number.
Kind regards
Lebogang
Best regards,
Never recieved email confirmation number...
Never recieved email confirmation number...
Dear Vaughn Reyneke
We have sent an email to ***, kindly attach the phone itemised bill to the email.
Kind regards
Lebogang
Best regards,
Dear Vaughn Reyneke
We have sent an email to ***, kindly attach the phone itemised bill to the email.
Kind regards
Lebogang
Best regards,
Dear Vaughn Reyneke
Thank you for taking our call today.
As discussed, we have credited the DStv account with the amount for phone billing from your statement of R137.
Furthermore we have processed the refund, the payment should reflect in your account Monday latest Tuesday.
Should you have any further questions, we are here to assist.
Your support, and that of all our customers, is important to us.
Kind regards
Lebogang
Best regards,
Dear Vaughn Reyneke
Thank you for taking our call today.
As discussed, we have credited the DStv account with the amount for phone billing from your statement of R137.
Furthermore we have processed the refund, the payment should reflect in your account Monday latest Tuesday.
Should you have any further questions, we are here to assist.
Your support, and that of all our customers, is important to us.
Kind regards
Lebogang
Best regards,
Evetything has finally been sorted with multichoice. It has been a long 3 months but everything has returned to the way it should be. Thank you for getting it right in the end Multichoice.
Evetything has finally been sorted with multichoice. It has been a long 3 months but everything has returned to the way it should be. Thank you for getting it right in the end Multichoice.
Dear Vaughn Reyneke
We are glad to hear that everything is in order now.
Thank you for your continuous support and feedback.
Please let us know if there is anything else that we can assist you with in future.
Regards
Lebogang
Best regards,
Dear Vaughn Reyneke
We are glad to hear that everything is in order now.
Thank you for your continuous support and feedback.
Please let us know if there is anything else that we can assist you with in future.
Regards
Lebogang
Best regards,