WG
Wilna G
1 reviews | Active since Sept 2012
06 Aug 2015, 10:57
Debit order
DSTV keeps on debiting my bank account, but I never gave them permission. In 2013 I did agree to a debit order, but it was cancelled after they debited the account double each month. Now suddenly, they deduct money again - without my consent or a valid debit order agreement. I am really getting sick and tired of *********** people.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Aug 2015, 11:10Hello wgeel,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Could you please advise if you have a R99.00 contract with DPP with one of your decoders that will allow us to assist with your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Could you please advise if you have a R99.00 contract with DPP with one of your decoders that will allow us to assist with your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply11 Aug 2015, 11:10
Official
Hello wgeel,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Could you please advise if you have a R99.00 contract with DPP with one of your decoders that will allow us to assist with your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Could you please advise if you have a R99.00 contract with DPP with one of your decoders that will allow us to assist with your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,