LL
Lefenya L
1 reviews | Active since Dec 2019
06 Dec 2019, 12:54
Debit order
I have recently been provided with a bad service from DSTV, in September I was debited for the decoder that I have not been using for about year due to changing to explora now I was debited for the explora and the old unused decoder... Everytime I call they tell me they will escalate the matter to finance department so they can investigate and refund accordingly but that has not happened; I was requested a reference number:***-I52
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Dec 2019, 13:46Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Dec 2019, 13:46
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Dec 2019, 17:06Hi Lefenya,
As per our telephonic conversation, we have asked our finance team to assist with your charges. We will give feedback.
As per our telephonic conversation, we have asked our finance team to assist with your charges. We will give feedback.
Best regards,
DStv (MultiChoice)'s reply06 Dec 2019, 17:06
Official
Hi Lefenya,
As per our telephonic conversation, we have asked our finance team to assist with your charges. We will give feedback.
As per our telephonic conversation, we have asked our finance team to assist with your charges. We will give feedback.
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Dec 2019, 08:32Hi Lefenya,
I hope you had a great weekend.
As per our telephonic conversation on Friday, we have credited your account with a R50.00 reconnection fee, R38.61 prorata for the period 20th of October to the 22nd of October and R399.00 that was double-charged in September.
Your total credit is now R487.61.
Regards
Kagiso
I hope you had a great weekend.
As per our telephonic conversation on Friday, we have credited your account with a R50.00 reconnection fee, R38.61 prorata for the period 20th of October to the 22nd of October and R399.00 that was double-charged in September.
Your total credit is now R487.61.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply09 Dec 2019, 08:32
Official
Hi Lefenya,
I hope you had a great weekend.
As per our telephonic conversation on Friday, we have credited your account with a R50.00 reconnection fee, R38.61 prorata for the period 20th of October to the 22nd of October and R399.00 that was double-charged in September.
Your total credit is now R487.61.
Regards
Kagiso
I hope you had a great weekend.
As per our telephonic conversation on Friday, we have credited your account with a R50.00 reconnection fee, R38.61 prorata for the period 20th of October to the 22nd of October and R399.00 that was double-charged in September.
Your total credit is now R487.61.
Regards
Kagiso
Best regards,