ZC
Zaakirah C
1 reviews | Active since Nov 2010
25 May 2015, 14:22
Debit Order.
To whom it may concern<br> <br> Lastweek I did a upgrade and called your offices they next day to do a scheduled downgrade according to my knowledge it was done. Then I call in following day to confirm and asked to cancel my debit order as well as the lady I have spoken to the previous day wasn't too helpful. I call in today to confirm if the debit order was indeed cancelled and get told no mame it wasn't the request was however sent through and we have deducted R782 from your bank account. Have I wasted my time and effort in contacting your offices? This is a huge inconvenience to me because now I have to wait 7 days for my money to be refunded and all I get told is \we apologize for the inconvenience"I am fed up of being *****ed over honestly. You have a bunch of *********** employees. Is your company going to carry the cost of my debit orders that will be coming back because your consultants did not do what they were suppose to??? And I was told it was a mistake on your side! Please make sure that my money is paid back into my bank account within 24hours!!!"""
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 May 2015, 14:51Hello Zaakirah89,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the refund has beep processed on your account will be deposited in your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the refund has beep processed on your account will be deposited in your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 May 2015, 14:51
Official
Hello Zaakirah89,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the refund has beep processed on your account will be deposited in your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the refund has beep processed on your account will be deposited in your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,