1 reviews | Active since Aug 2018
Debit order
I downgraded from compact package on the 1st June to the R99 package, the debit order was already deducted from my account for the compact package. Meaning my account was on credit, today I was debited for R212. Why are you guys charging me for an account that is on credit? R385 I paid on June 1st covers 3 months subscription and still I have a credit for R88 meaning only next month (September) I have to pay R11. Explain to me why u debited my account today, and pay back my money with the fees I incured with my bank.
Dear Nhlanhla Ditjoe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nhlanhla Ditjoe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Nhlanhla Ditjoe
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that you have been assisted by our consultants that explained why we debited the amount from your Bank .We confirm that the billing on your account has been corrected and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Nhlanhla Ditjoe
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that you have been assisted by our consultants that explained why we debited the amount from your Bank .We confirm that the billing on your account has been corrected and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,