NA
Nthabiseng A
1 reviews | Active since Oct 2012
26 Apr 2018, 08:29
Debit order
Dstv was running a promotion for compact subscribers to upgrade to premium for two months at R599 per month I took this special with Dstv however they’ve been debiting me the full amount for two months, I called 100 times and they promised my account will be credited with the difference but nothing happened. Can someone from Dstv please just bring back my money . A lady by the name of Simphiwe Chonco promised to sort it out but clearly she was also lying like all of them
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Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Apr 2018, 09:07Dear Nthabiseng
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Apr 2018, 09:07
Official
Dear Nthabiseng
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Apr 2018, 15:43Good day Nthabiseng
Please accept our sincerest apologies for any inconvenience you may have and the level of service you experienced in this regard.
We currently investigating your concerns with our Finance department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Apr 2018, 15:43
Official
Good day Nthabiseng
Please accept our sincerest apologies for any inconvenience you may have and the level of service you experienced in this regard.
We currently investigating your concerns with our Finance department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,