HM
Harriclinch M
1 reviews | Active since Mar 2018
27 Mar 2018, 00:03
Debit order
I was on a price lock plan and the 2 year contract ended but Multichoice still debited my acc R1033 ? even though I called and asked them to cancel the debit order last week. But today the debit order went through ? and this is not the first time they do this to my account.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Mar 2018, 09:24Dear Harriclinch Mlungwana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Mar 2018, 09:24
Official
Dear Harriclinch Mlungwana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Apr 2018, 12:22Good day Harriclinch Mlungwana
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your debit order information has been removed from your DStv account as requested and that your Price Lock account is closed as requested.
The amount of R1033.00 submitted for collection from your bank account is for subscription for period 25 February 2018 to 24 March 2018 on your residential account.
Our records indicate that the debit order for R1033.00 was returned as unpaid from your Bank. Please ensure that you make a manual or Electronic payment to prevent your service from been interrupted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Apr 2018, 12:22
Official
Good day Harriclinch Mlungwana
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your debit order information has been removed from your DStv account as requested and that your Price Lock account is closed as requested.
The amount of R1033.00 submitted for collection from your bank account is for subscription for period 25 February 2018 to 24 March 2018 on your residential account.
Our records indicate that the debit order for R1033.00 was returned as unpaid from your Bank. Please ensure that you make a manual or Electronic payment to prevent your service from been interrupted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,