Debit order

<p>Account number : ********** 2 Multichoice confirmed on 1 August that my husbands debit order was deducted on the 1st and all is in order for which he has a voice recording stating this. 1st Sept the debit order never came off and when he called they again confirmed that the debit order has been taken off however for double because last months debit order was reversed on the 6th of August. He did not reverse the debit order and there was no such activity on my account to reflect that the money was reversed into my account. The debit order that supposedly went off double this morning does not reflect in my account. Call centre agent said she cant help him. If shows it went off.<br /> </p>