1 reviews | Active since Dec 2013
Debit Order
Good day,<br> <br> I have ran out of patience and options. I am currently on the R 899,00 two year payment plan. I have recently changed my bank account details which I have updated with DSTV in time, however my troubles started there. It is already the tenth of the month and the debit order has not been actioned from my account yet.<br> <br> I have already spoken to four agents who promised to phone me back or action the debit order, until now no feedback was received. I am at my wits end what to do next, every time I phone it costs me 20 to 30 minutes of my precious time, and all I get is empty promises.<br> <br> If you want to give me a free month I am all for it, but I know I will pay for it later. If I did not have the two year payment plan, I will cancel my subscription today, however if this type of service continues I will seek council to find a way to cancel my subscription. <br> <br> Please, please, please send me someone who actually know what they are doing. It is ludicrous for me to beg you so that I can pay you.<br> <br> Kind Regards,<br> <br> Jacques
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
