JE
Jermayne E
1 reviews | Active since Oct 2013
03 Mar 2016, 14:44
Debit order
Good Day,<br> I've recently switched from debit order to cash payment on my DSTV account, Sunday 28/02/2016 to be precise. It was confirmed by the call centre agent that I'm no longer on debit order and must make a cash payment for the month of March 2016, of which I did. The payment was made on 01/03/2016 for the amount of R505 as I downgraded from DSTV Premium to DSTV Extra. To my surprise, my bank account was still debited via debit order for the amount of R779 on 02/03/2016. When I called the DSTV call centre again today 03/03/2016 to query this, I was told the R779 payment is not reflecting on my DSTV account but yet my outstanding balance to be paid for next month April is only R235 confirmed by the call centre agent. This in my view tells me that Multichoice in fact did debit my account. This is totally unacceptable and I would like this matter resolved asap. I cannot be paying a total amount of R1284 towards DSTV, its entirely not in my budget. I would like to be credited back the amount of R779 and continue to pay cash for now. Please rectify this and get back to me urgently or I'll have to take this matter further.<br> <br> Thank you,<br> <br> Jermayne Edwards
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DStv (MultiChoice)'s replyOfficial
09 Mar 2016, 14:11Hello J Edwards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with the billing on your account without any success.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with the billing on your account without any success.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply09 Mar 2016, 14:11
Official
Hello J Edwards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with the billing on your account without any success.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with the billing on your account without any success.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,