AB
Aruna B
1 reviews | Active since Nov 2009
29 Feb 2016, 21:36
Debit Order
In December I took the Explora for R899 per month and DSTV Indian and signed for debit orders t be processed. In Jan I noticed nothing was done - and proactively called the call centre numerous times requesting for the debit order to be paid. Eventually I had to pay myself for Dec and Jan and was assured debit order will be loaded for 25 Feb - but still nothing. I mean I am wanting to pay and DSTV not interested in debiting my account after so many calls and emails to enquiries as well. Check my account and advise accordingly. Thanks
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Mar 2016, 10:23Hello Juhi,
Thank you for taking our call today. We apologise for the delayed response and the poor customer experience.
As discussed, we have referred you query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Once again, please accept our apology.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. We apologise for the delayed response and the poor customer experience.
As discussed, we have referred you query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Once again, please accept our apology.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Mar 2016, 10:23
Official
Hello Juhi,
Thank you for taking our call today. We apologise for the delayed response and the poor customer experience.
As discussed, we have referred you query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Once again, please accept our apology.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. We apologise for the delayed response and the poor customer experience.
As discussed, we have referred you query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Once again, please accept our apology.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,