SB
Susan B
1 reviews | Active since Jan 2011
17 Feb 2016, 11:32
Debit Order
We changed bank accounts on our Multichoice DSTV account. The contract is in my husbands name and the Bank account is in my name. We have repeatedly contact DSTV regarding a debit order. Its been 6 months without any success. We have been asked to sent the necessary documents and have sent it back on numerous times and still when they contact you about paying the account they cant find or don't want to find the information. Yesterday they again contact us and when we said we asked to have a debit order the lady said sorry she cant help us. <br> <br> If Multichoice employers cant help us set up a debit order then WHO CAN?<br> <br>
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DStv (MultiChoice)'s replyOfficial
22 Feb 2016, 11:04Hello beachies1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that the 3rd party debit order details of your wife has been successfully loaded on your account. The debit order will collect on the 1st of every month starting from 1st March 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that the 3rd party debit order details of your wife has been successfully loaded on your account. The debit order will collect on the 1st of every month starting from 1st March 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply22 Feb 2016, 11:04
Official
Hello beachies1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that the 3rd party debit order details of your wife has been successfully loaded on your account. The debit order will collect on the 1st of every month starting from 1st March 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that the 3rd party debit order details of your wife has been successfully loaded on your account. The debit order will collect on the 1st of every month starting from 1st March 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,