Debit Order

I called to find out why a debit is not through yet, but I was told it will go through on the 4th of Dec, I need to know why since I authorized the 25th of each month but the lady who took my call forget that she is at work and even hung up on me without assisting me.<br> <br> Multichoice please remember that the bank account you debiting it's mine not ours.<br> I please need some answers regarding a debit order for the 4th of Dec.