Debit order

I registered on-line a debit order for my personal account about month and a half ago. It was accepted without any problem and further messages. At the end of the month the order did not go through and on enquiry I was told that they need proof from my bank. I was very busy at that time and left it there. A few weeks later I got a call regarding satisfaction with service. I told the lady about my debit order problem. It was taken wrongly as a business account and she would enter the debit order from her side if I cancel my initial request. I was not able to do that on-line and wrote a message to ask you to cancel it. The response from your side was that you will fix the problem and instantiate a DEBIT ORDER from your side. That was last week.<br> <br> I bought a new decoder yesterday, and asked the call centre to register the new device in place of my very old device. The message was that she cannot do it because of the debit order issue. She would have contacted another department to do it in half an hour. That was eight o'clock yesterday evening.<br> <br> I am still not able to use my new decoder. I will appreciate it if you can resolve the issue for me please.<br> <br>