Debit on non active account

Item: DStv (MultiChoice)
Rating: 2
Author: hendry W

Good day.<br> Disgusted in multichoice.i phoned enquiries to find out about a debit order they took but my account is not active for 3 months now.now I have to go by myself to the bank to refund the money and wait 40 day for the money to appear in my account.<br> How is this possible for their mistake?<br> I will take this matter further as this is unacceptable.<br>

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 14:11

Hello hendry86,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 14:11

Official