Debit my account without my permission

I have been trying to get my refund from multichoice since April 2020 still today they keep telling me they will refund it within 14 days. Other days they say within 7 days. I am highly disappointed and ask myself how did they reactivate my service and deduct my account without my permission. They say it was reactivated but I'm not even using dstv... Who gave permission to reactivate? Today as I write this review I have called them again an egent told me it was send to refunded on the 17 June but I have not received the money in my account. I ha e been told they will investigate and revert within 24 hours. I wait to see if tey will even bother to call me