1 reviews | Active since Oct 2016

20 Oct 2016, 08:44

Debit High

<p>i have a problem with my account , i have calling every week even went to customer serveice for some help but nothing is being done 1st ref ********** 4-i52 and ********** -i55, I am now getting tired with same query everyday do something.</p> <p> </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Oct 2016, 09:06
Official

Dear Thobile Motsumi

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Oct 2016, 11:38
Official

Good day Thobile

Thank you for taking our call today.

As discussed, we have escalated your bank statement to our finance team for further assistance in this regard. Will inform you once feedback is received.

Once more, we would like to thank you for your time and patience.

Best regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Oct 2016, 09:37
Official

Good day Thobile

Thank you for taking our call today.

As discussed, we have traced and allocated your payments back into your DStv account.

Currently, your account reflects a credit balance of R501.36. Upon our discussion, we will debit R204.00 to cover your monthly subscription from the 28 October to 27 November 2016. Your account will still remain with a credit balance of R297.36.

Please do contact us should you wish to upgrade your DStv Access package. If you upgrade before your payment date, you will be required to pay the pro rata balance to avoid any disconnection of service.

Thank you for your time and patience whilst we looked into your query. Your support is important to us.

Best regards

Dinah

Best regards,