1 reviews | Active since Jun 2017
debit account without permission
<p>I have paid my account twice on 12/6/ 2017. Today Multi Choice debit my bank account again with R2015.75, no funds in bank account, The debit order was send back and the bank charge me with R145 for unpaid debit order. my multi choice account is up to date and in advance. Who give them the authority to debit my account, specialy if it is up to date. I keep on send e-mails to ********** to make sure that both the R1050 that i paid on 12/6 appears on my account, she did not not respond.</p> <p>Thank you.</p>
Dear Albertus
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Albertus
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Albertus
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, both payments for R1050 were allocated to the Price Lock account, next payment will be due on the 21st July 2017.
Kindly forward us the bank statement showing the transaction of the unpaid debit order for us to credit the R145 to your DStv account.
My email address is ***.
Please accept our apologies for the inconvenience caused in this regard.
Let us know if there is anything else that we can assist you with in future.
Kind regards
Lebogang
Best regards,
Dear Albertus
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, both payments for R1050 were allocated to the Price Lock account, next payment will be due on the 21st July 2017.
Kindly forward us the bank statement showing the transaction of the unpaid debit order for us to credit the R145 to your DStv account.
My email address is ***.
Please accept our apologies for the inconvenience caused in this regard.
Let us know if there is anything else that we can assist you with in future.
Kind regards
Lebogang
Best regards,
Thank you for sorting this out so quickley.
Thank is how i know multi choice.
God Bless
Thank you for sorting this out so quickley.
Thank is how i know multi choice.
God Bless
Dear Albertus
Thank you for the bank statement.
We have passed the credit of R145 to your Price Lock account, your next payment will be R670 due on the 21st July 2017.
Thank you for your continuous support.
Warmest regards
Lebogang
Best regards,
Dear Albertus
Thank you for the bank statement.
We have passed the credit of R145 to your Price Lock account, your next payment will be R670 due on the 21st July 2017.
Thank you for your continuous support.
Warmest regards
Lebogang
Best regards,