NV
Natasha V
1 reviews | Active since Jun 2011
12 Nov 2015, 17:23
Debit account even though cancelled DSTV
I am finished I cancelled my DSTV subscription in August and I am still being charged for insurance (according to the call centre)<br> <br> Now WHY WHY WHY would I want to pay insurance if I have cancelled my subscription !!!<br> <br> Kindly cancel the DSTV account in its entirety !! DSTV, Insurance, Box Office , Drifter ...basically anything that you have open close it please!!<br> <br> On and you can refund me my money too ......
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 11:09Hello yasha,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DCC (Insurance department) and the request will be executed. Please do not hesitate to use any of our touchpoints below in order to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DCC (Insurance department) and the request will be executed. Please do not hesitate to use any of our touchpoints below in order to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply15 Nov 2015, 11:09
Official
Hello yasha,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DCC (Insurance department) and the request will be executed. Please do not hesitate to use any of our touchpoints below in order to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DCC (Insurance department) and the request will be executed. Please do not hesitate to use any of our touchpoints below in order to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile