CP
Cecil P

1 reviews | Active since Jun 2012

02 Mar 2017, 06:16

Debit a problem since Price Lock deal

<p>We signed up for Explora Deal last December. This after being with MNet from the start and always on debit order. Now instead of paying the price lock price of R949, the last 3 debits makes no sense.</p> <p> </p> <p>Try and get hold of these guys on the phone, impossible ....</p> <p> </p> <p>The last payment was near a double 'instalment'</p> <p> </p> <p>This is not the way to treat any customer, never mind one of the originals when Mnet started</p> <p> </p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 08:06
Official

Dear Cecil

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 09:47
Official

Good day Cecil

Please accept our apology for your current experience. We have escalated the matter to the the team.

Our friendly consultant will contact you shortly.

Thank you

Girly