1 reviews | Active since Feb 2012
Dealing with Multichoice feels like I am dealing with people who want to run away with my money
<p>I quote some communication from Multichoice:</p> <p>-" We confirm receipt of payment of R759.00 dated 13 March 2017 and R1000.00 dated 16 March 2017."<br />-"The payment of R759.00 has been traces and allocated into your DStv account"<br />-"For mis-allocated payments into the DStv account it would be a technical glitch but this is unlikely to happen"<br />End of quote.<br />Multichoice have admitted a glitch that is not my fault caused the issue. They admit that they have my money. Two problems still exist.<br />a) I still have no service.<br />b) I still see no offer to reverse the reconnection fee I incurred through no fault of my own.<br /><br />I request that the above 2 issues be resolved. </p>
Dear Ofentse
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Dear Ofentse
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Good day Ofentse
Apologies for the late reply. It shows on our records that your services are active. I have reversed a reconnection fee on your account. We have sent your request to Finance team regarding a refund .
I apologies once again Ofentse for the inconvenience this has caused. Our intention is to ensure that your query is resolved the first time you contact us.
Feel free to contact us in future , we are here for you.
We'll keep in touch.
Warm regards
Girly
Good day Ofentse
Apologies for the late reply. It shows on our records that your services are active. I have reversed a reconnection fee on your account. We have sent your request to Finance team regarding a refund .
I apologies once again Ofentse for the inconvenience this has caused. Our intention is to ensure that your query is resolved the first time you contact us.
Feel free to contact us in future , we are here for you.
We'll keep in touch.
Warm regards
Girly
Good day Ofentse
Apologies for the late reply. It shows on our records that your services are active. I have reversed a reconnection fee on your account. We have sent your request to Finance team regarding a refund .
I apologies once again Ofentse for the inconvenience this has caused. Our intention is to ensure that your query is resolved the first time you contact us.
Feel free to contact us in future , we are here for you.
We'll keep in touch.
Warm regards
Girly
Good day Ofentse
Apologies for the late reply. It shows on our records that your services are active. I have reversed a reconnection fee on your account. We have sent your request to Finance team regarding a refund .
I apologies once again Ofentse for the inconvenience this has caused. Our intention is to ensure that your query is resolved the first time you contact us.
Feel free to contact us in future , we are here for you.
We'll keep in touch.
Warm regards
Girly