1 reviews | Active since Mar 2016
deactivating the line
we have been the client for more then 10years but this year am an unhappy client I called the costumer care last week so that they can deactivate my line but they told me that they cant do that because they are no longer allowed to deactivate the lines . I have been doing that for the past 5 years and I didn't have any problem they say they have sent communication which I didn't get. I spoke to Gloria she gave me the best attitude ever I asked to speak to the supervisor she told me stories she told me that she will call me back that didn't happen so I called again spoke to Gloria again eventually she put me though to the supervisor I didn't even get her name she was more rude than the agent she didn't even great me she kept on talking and talking not giving me a chance to speak but at the and I spoke I ran out of airtime they didn't call me back as usual. all I want is the line to be deactivated because no one is around to watch the TV AND I DONT WANT TO LOOSE MY CREDIT. I have been doing this for the past 5 YEARS without any problem. I didn't know about deactivating the line one of the agent told me about it but when I want to do it again I cant.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
You may request disconnection or activation of your holiday at any time .Please visit our website www.dstv.com for more options available to you for your holiday viewing and the terms and conditions that applies .
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
You may request disconnection or activation of your holiday at any time .Please visit our website www.dstv.com for more options available to you for your holiday viewing and the terms and conditions that applies .
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,