Deactivated account which is up to date according to my payment.

I woke up this morning and found our DSTV disconnected and yet my account was paid on time and up to date. I was rewarded a month free premium package only to find out this morning I have to pay for it. How is it a reward if you have to pay for something that was suppose to be free.

I have now spoken to 3 different agents of which one in the morning said my account will be escalated to finance for them to fix. The after speaking to second agents she informs me I requested the premium package and then puts me on hold for 15min eventually cuts my call.

3rd agent says i must pay the difference in the amount but no one is assisting or listening to me that I did not request.

Not sure what their agents are doing but no one is helping to fix this problem that was their mistake in the first place.