1 reviews | Active since Feb 2020
Deactivated account by multichoice
My account was suspended early in January and on the 11th of January 2020 I paid R260.00 including reconnection fee and after that it was active. On 31 January 2020 I made a payment of R210.00 and it was still active, on 1 February 2020 it was still active then on 2 February 2020 my account was deactivated. On 2 February 2020 made a call on *** and I spoke to a consultant who was unable to help me because on her side I am owing R121.00 for reconnection and she put me on hold for the supervisor for more than 15 minutes until my airtime was finished without any help. On 3 February 2020 I made a call to *** and I spoke with Nozipho who was unable to help me because I am owing R121.00 for reconnection and she placed me on hold for the supervisor for more than 10 minutes until my airtime was finished without any help. My account has been deactivated for no reason because I don't owe them any cent.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We also apologise for the delayed response.
Records indicate your DStv services were upgraded to the DStv Compact Plus package on the 11.12.2019. The account was suspended due to non-payment on the 07.01.2020. At the time of the disconnection the account was in arrears with the amount of R139.94 that needs to be settled before reconnecting the account.
The amount of R260.47 received on the 11.01.2020, was not enough to enable the service to run for the two DStv Access packages , taking into account that we needed to deduct the outstanding balance first and reconnection fee.
The account remained with an outstanding balance hence disconnected again. To reconnect, kindly make a payment of R106.65. This amount will active both decoders on the account.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We also apologise for the delayed response.
Records indicate your DStv services were upgraded to the DStv Compact Plus package on the 11.12.2019. The account was suspended due to non-payment on the 07.01.2020. At the time of the disconnection the account was in arrears with the amount of R139.94 that needs to be settled before reconnecting the account.
The amount of R260.47 received on the 11.01.2020, was not enough to enable the service to run for the two DStv Access packages , taking into account that we needed to deduct the outstanding balance first and reconnection fee.
The account remained with an outstanding balance hence disconnected again. To reconnect, kindly make a payment of R106.65. This amount will active both decoders on the account.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,