de-linking of home and holiday accounts

As a result of a so-called 'upgrade' a few months back, expenses I incur for activating and de-activating my holiday home account are no longer automatically added to my monthly debit order for my home account as it used to. This is an absolute pain, especially since an agent also rents out my holiday home so I never know how much credit is in my account without having to go on-line to do so. This is a backward step in customer service, resulting in time wastage and frustration and has even led to my account being suspended because I forgot to check and top-up my account.<br> <br> bring on the competition - these guys need a serious wake-up call.