RG
Rob G
1 reviews | Active since Feb 2016
15 Mar 2016, 10:52
de-linking of home and holiday accounts
Thank you for your swift telephonic and written response to my complaint on the same issue, for which I've logged a Compliment rather than a Complaint. <br> <br> In the same spirit, although you have not actually solved my problem I will give your words \your concern will be forwarded to the relevant persons for consideration.\" the benefit of the doubt that they are not the usual fobbing off platitude and assume that I will receive feedback on what will actually be done to resolve the issue one month after I raised it - I'm sure that is a reasonable time-period for responding, isn't it? <br> "
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DStv (MultiChoice)'s replyOfficial
17 Mar 2016, 16:14Hello robgoldman,
We fully understand the frustration and irritation that you may have experienced in waiting for long periods of time, and in trying so many times to get resolution from us.
We happy to let you know that it is now possible to pay your Holiday viewing days in arreas and have it added on your next debit order, provided that there is no outstanding amount on your account. Please find this link for more information: http://www.dstv.com/topic/holiday-viewing-self-service-***0.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Should you need further assistance, it will be of great pleasure to assist.
Regards
Elna
We fully understand the frustration and irritation that you may have experienced in waiting for long periods of time, and in trying so many times to get resolution from us.
We happy to let you know that it is now possible to pay your Holiday viewing days in arreas and have it added on your next debit order, provided that there is no outstanding amount on your account. Please find this link for more information: http://www.dstv.com/topic/holiday-viewing-self-service-***0.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Should you need further assistance, it will be of great pleasure to assist.
Regards
Elna
DStv (MultiChoice)'s reply17 Mar 2016, 16:14
Official
Hello robgoldman,
We fully understand the frustration and irritation that you may have experienced in waiting for long periods of time, and in trying so many times to get resolution from us.
We happy to let you know that it is now possible to pay your Holiday viewing days in arreas and have it added on your next debit order, provided that there is no outstanding amount on your account. Please find this link for more information: http://www.dstv.com/topic/holiday-viewing-self-service-***0.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Should you need further assistance, it will be of great pleasure to assist.
Regards
Elna
We fully understand the frustration and irritation that you may have experienced in waiting for long periods of time, and in trying so many times to get resolution from us.
We happy to let you know that it is now possible to pay your Holiday viewing days in arreas and have it added on your next debit order, provided that there is no outstanding amount on your account. Please find this link for more information: http://www.dstv.com/topic/holiday-viewing-self-service-***0.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Should you need further assistance, it will be of great pleasure to assist.
Regards
Elna