Daylight ******* to disconnect and ask for more than monthly payment

30 Sept 2025 DSTV was quick to disconnect my services and sharp we stayed for full month without watching DSTV and on Friday 8pm 31 October 2025 we paid and services was reconnected. Sunday 15h30 DSTV services disconnected and logged in online had rude arrogant consultant Lindo Mtshweni and was told to pay extra. Monthly payment is R635 and if I had short paid as per lindo services was not supposed to be reconnected and now I'm told to pay extra R224 what is that for as I paid. Is this how DSTV treats customers who are loyal and charging more than what I pay monthly