**************** when changing debit order

Good afternoon

I called Dstv *** today stayed on the call for almost 40mins to change my debit order date from the 20th of every month to the last day of every month.

I spoke to Phindy Gumede, whom is not helpful at all and I am so frustrated waiting for a manager to get on the call to assist me.

I pay an amount for R365. 00 every month. Today when she moved my debit order date to the last day of the month she says I need to pay R490 and some change.

What nonsense is this? Are you trying to loot from me whilst we as a country are in such a pandemic? I have dstv north Indian along with access I had been credited for some of the channels as dstv north Indian has most of it.

If my debit order amount or subscription amount had changed how can that be when I was never informed? Just because I change my debit order date you suddenly feel the need to extract lore cash from me?!

I will escalate this to the ombudsman!!! All call center team leaders were suddenly in a meeting and could not assist whilst I waited and wasted my airtime for nonsense.

I hope you know the Treating customers fairly principles because this is surely not understood by staff nor when you decide to rob me.

I want answers and my debit order better be R365. 00 at the end of the month because I am quite aware of all my rights as a customer don't assume for a second that I will allow this daylight theft and unsatisfactory service