HP
Hannes P

1 reviews | Active since Dec 2015

26 Feb 2018, 08:34

****************? - Still paying for a cancelled contract.

DSTV is still billing for be a service that was cancelled.

Contract was cancelled on 21 November 2017. Debit order still went off in December 2017 and again in January 2018.

Contacted DSTV on 29 January 2018. Contract and debit order was "cancelled again". Debit order went off AGAIN in February 2018.

Contacted DSTV AGAIN on 12 Feb 2018 (reference # ********** 4/I50). Apparently the debit order wascancelled incorrectly by DTSV staff. Debit order cancelled for a third time. Promised that Accounts would contact me within 5 days to reverse the last 3 debit orders. No communication received from DSTV up to date.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Feb 2018, 13:39
Official

Dear Hannes

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team