**************** on my account

I’ve had a 12 month price lock package @ R799 per month which ended on the 1st December 2020, I enquired 2 months in advanced on what should I do once the price lock ends, they emailed me to say there is an option of R829 x 24 month and I need to email once the last debit goes off which was 1st December 2020 which I had done , I then receive a call stating everything has been sorted and I was then charged R976 instead of R799, upon paying so much, not only have I been overcharged but I don’t have any PVR functionality or Showmax as I was told that I should have my full Package till the 31st December 2020 as per the special, I keep calling and escalating with no luck, I have been waiting the entire week for the price lock team to get back to me and have escalated various times , I called now to find out on the status of my escalation and the lady tells me there is no such escalation on the system , ***, Multichoice is by far the biggest rogues of the century and the deal made to partner with Netflix is because they losing customers and business , it’s absolutely disgusting service