**************** on decoder claims

After months of trying to sort out the signal issue and finally paying yet another money to the installer and getting a new LNB, I was advised that I should take the decoder in .I asked my mother to send it and when she came back with an old Decoder that they exchanged for her, it was even worse, the static was just unbearable. I woke up this morning to go the Agency myself and they only exchanged thre decoder for the new one Model 6S only because I was complaining and they did not give me the new remote, so at the end of day this is day light ******* for passing insurance just for the analogue. I still got the same power cable and remote and had to pay an additional R100 for the HDMI cable. I could have easily went and bought a new model and spent R499 and gotten everything packaged in the box. DSTV does not even explain this when thru call you to take up insurance and its ***** on their pay for misleading information of what they are selling. I want to cancel the insurance effective immediately I can save the R20 monthly myself and I would have no issues whatever