**************** coupled with terrible service

I called the call center to clear an onscree error. To my surprise, I was told that my services were disconnected. I asked why as I just paid 2days ago. And I had received the amount to pay via whattsapp. She went around in circles, and I didn't understand much of what she was saying. It wasn't helping that she was getting annoyed at me when I asked her questions. Every now and then I was showered with a series of "yohs". I asked for statements, which she said she sent. I explain that I don't understand why I pay close to R400 every month yet I'm on the family package, and I pay on time. I got a yoh here and a sigh there. I kept my cool through the disrespectful verbal nods. Then she explained that I have 2 decoders. I then corrected her because I only have one decoder. I got another round of "yohs" and she told me to hold she was going to get her team leader. I waited over 30 minutes for this infamous team leader who is clearly nowhere to be found(I'm guessing, since no one has come back to me to advise on what the hold up is) .

Im so disappointed in the service from multichoice. Every time I try to sort this thing of me having 2 decoders they do a disappointing act on me, no one is willing to answer me and sort this out. So I'm paying for 2 decoders whereas I only have one. I need my money refunded for all the months I've been paying for an error from their side. We are living in times where every sent counts and Multichoice think they have a right to ***** from me in broad daylight. Enough is enough. I kept quite for way too long. This needs to be fixed