MM
Modise M

1 reviews | Active since Mar 2014

19 Jun 2022, 22:53

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Dstv Sucks My Dad who is a pensioner paid DSTV account ***3 on the 08/06/2022. He was told he has to pay extra R37 of which he did on the 13/06/2022. Since the first payment his account has been on and off . Today he is reconnected the next morning he is not. All this time he has been calling the call center with his own airtime . Every time he gets a different consultant with a different story. He was told to send proof of payment which he gladly did. Every time he calls to inquire about the email he is been told that they will attached the email to the relevant dept. . The next day when he calls the different consultant does not know how to attach the proof of payment the next consultant does not approve the proof of payment sent . The next consultant asks my Dad to pay extra R200 . The next one different amount . This is **************** because every time they want more and more money. Such incompetence and negligence from such a big company ? The account is still not reconnected to date because of incompetency and lack of customer service . He stays in a rural area he cannot go to the bank every time or to retailers to pay his account hence he is been paying using his cellphone banking . Can someone resolve this matter please

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Replies (3)
MM
Modise M's update20 Jun 2022, 17:04
Reviewer Update
Good day.
Thanks for your acknowledgement but solution to my problem is all i need . When will the problem be fixed ?
MM
Modise M's update20 Jun 2022, 17:35
Reviewer Update
My dad was called by your consultant and was told to pay extra R50 for reconnecting but problem is your fault so you rob people by disconnecting deliberately and they must pay for your incompetency . How can someone be reconnected and disconnected from the 08/06/2022 till 20/06/2022 . How long does it take this problem to be fixed. And then to put salt on the wound he was told to call on Wednesday to check if the problem was fixed .Such ignorance and lack of customer service . What will happen to the days he was disconnected so he is paying for nothing ????
Stop with your acknowledgement and fix the problem . A loyal client who is a pensioner since 2008 gets egg on the face like this .
MM
Modise M's update20 Jun 2022, 20:44
Reviewer Update
Thank you for reconnection . Please explain how much is compact. My Dad paid R479 plus R37 and now he was told to pay R50 and now he had a message to pay R200 ? There is no way he could be charged for reconnection fee all the time he gets cut off . He paid by cell phone app as per usual. That is not his problem . That is almost double what he must pay just to watch DSTV.