**************** by Multichoice DSTV

On the 2nd of August I made a payment of R575 for my compact package, ***3. On the 8th of the same month my family was denied to watch TV programs because Multichoice said we did not pay our monthly subscription because I was not home my wife paid R850, when I came back I contacted Multichoice contact centre, I spoke to Nomkhosi Ngema who investigated and realised that there was a confusion she wanted to refund me R667 I refused, how can I pay R850 extra not because I was in arrears and I am refunded R667, it's was a **************** and I asked Nomkhosi to speak to her team leader whose name is Nosipho Ngcobo who said will conduct an investigation because I requested a voice recording for the ghost second package and I was promised to get a feedback within 48 hours, today its marks 36 hours my money is not credited to my bank account as I was promised, I am still waiting for those voice recordings where I took a second package. MULTICHOICE PLEASE PAY MY R850 WITHIN 12 HOURS, IF NOT I WILL ESCALATE THIS ISSUE TO MY LEGAL TEAM.