**************** by Dstv Multichoice.

I am a subscriber for Dstv compact plus. I normally pay my account on or before the 25th each month. I normally use dstv app to manager my subscription. On the 10th February 2021 I saw an advert for discount on dstv premium, then using my app I then upgraded my package to dstv premium. And after upgrading I then realised that the discount it's only for three months. So as a result I decided to cancel the upgrade and return to my normal dstv compact plus. I was doing all this on my app. On the 23th February 2021 I received a message that my subscription has been suspended due to non payment and I should pay R938. My question was why R938 and why suspending my subscription before the 25th February 2021 which is my initial date to pay. And again why saying I am on dstv premium yet I have changed that and my dstv compact plus was up to date until the 25th February. After realising these I contacted their call Centre and spoke to the lady by the name of Taylene who failed to explain all the reason for the suspension of my connection and said I should have contacted them to cancel the subscription from dstv premium back to dstv compact plus, which according to me it's nonsense because the app can cancel, downgrade or upgrade, so what will be the reason to call them when I can do it on my own. Dstv should reconnect my dstv compact plus until the 25th.

I have been subscribing to this dstv for long time but now they are starting to disappoint me. Even now right now I'm on the line with the lady and she just put the phone down and decides to keep quite. Is that how they operate why can't she transfer me to another person if she is failing to assist me.

I am very much disappointed and angry with Multichoice.