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When you get through to the call center , the staff speak to you as if they know what the problem is and to reassure you they "escalate" your query. This "escalation" seems more like a deletion as you do not get any feedback , your problem is not resolved yet Multichoice will gladly debit you monthly. I have been debited the incorrect amount for the 3rd Month and NO ONE seems to know whats going on. I will refer this matter to the Ombudsman.