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On Monday 1 August 2022 Multichoice processed a debit order for my monthly premium subscription. Nothing unusual there, except that instead of the debit order being for R839 it was processed for R4,199.36. I have contacted Multichoice via there pretty useless Call Centre, each day since then, speaking to a different agent on each occasion (they don't give reference numbers for calls) having to repeat the story from scratch each time. Each agent has assured me that they have escalated the call to the correct department and that someone will call me back regarding a refund within 15 to 20 minutes. Today is 5 August, I have never been called back and I still do not have a refund! One cannot get to any person of authority within Multichoice as they simply hide behind a Call Centre agent unwilling to engage their customers!! Please can someone from Multichoice contact me?