KN
Kevan N
1 reviews | Active since Jun 2014
31 May 2015, 11:25
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Contacted Multichoice to disconnect my service only to be told by the operator that it can only be disconnected on the 20th which is my closing date for my statement as per terms and conditions, what a whole lot of hogwash. Is multi choice that desperate for the public's money and cheat people by slapping terms and conditions. I am not prepared to pay for 21 days Of NO USAGE just to enrich a company that does not CARE about their reputation. Stakeholders build a brand and Stop *****ING from those who support you. I want my money back.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Jun 2015, 10:41Hello Kevanie,
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that MultiChoice policy and terms and conditions clearly states that our service run on a month to month basis. Should you request your services disconnected you need to notify us a few days before your invoice date to allow us to schedule disconnection for service for you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that MultiChoice policy and terms and conditions clearly states that our service run on a month to month basis. Should you request your services disconnected you need to notify us a few days before your invoice date to allow us to schedule disconnection for service for you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply04 Jun 2015, 10:41
Official
Hello Kevanie,
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that MultiChoice policy and terms and conditions clearly states that our service run on a month to month basis. Should you request your services disconnected you need to notify us a few days before your invoice date to allow us to schedule disconnection for service for you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that MultiChoice policy and terms and conditions clearly states that our service run on a month to month basis. Should you request your services disconnected you need to notify us a few days before your invoice date to allow us to schedule disconnection for service for you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,