LN
Leonard N
1 reviews | Active since Apr 2015
20 Apr 2015, 07:33
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On the 10 of March 2015 I paid for my dstv *** I was supposed to pay R199. 36 but I paid R200 via internet banking and I phoned them when I noticed that they said I'm still having outstanding amount and they said I must wait for 24 hours it will reflect but even today after I repeatedly phoned them to rectify it they didn't . They said I must send the proof of payment to their emails of which I did and I explained to them that on the reference number I put DSTV instead of my account ref number, I sent more than 10 email but still it reflects that I'm owing them, why don't they said I must send to the individual email instead of saying to the unalocatted payments because it seems as if they don't even check those emails, it is really painfully to be ****** my hard earned money.
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DStv (MultiChoice)'s replyOfficial
20 Apr 2015, 12:32Hello xikoxa,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that your payment has been found and allocated to your account.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that your payment has been found and allocated to your account.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Apr 2015, 12:32
Official
Hello xikoxa,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that your payment has been found and allocated to your account.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that your payment has been found and allocated to your account.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,