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In July 2019 I downgraded my service on the app from premium to the access package. At the end of July I received a confirmation email of my nem premium of R105. On 9 August my service was disconnected for being in arrears. After a phone call to the call centre my service was restored, but 2 days later it was suspended again. I called again at least three times and was each time promised that my complaint would be escalated. Out of frustration to get the serve back, I paid the "arrears". Now I am in arrears again with R50 for a reconnection fee.