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Good day

I am appalled by the unprofessional and roughish behaviour of multichoice . Earlier on today (20 November 2018) I found that I no DSTV channels. I called the call centre and spoke to Mpho Shabalala and was informed that my account was in arrears not because of payment not being made but rather due to their account department rejecting payment that was made in October. They then decided to terminate services and when I queried on the amount to be paid I was told that I must pay a reconnection fee. I find this response bordering on thievery. Why should a customer pay reconnection charges when the reason for an overdue account was caused by multichoice rejecting payment? The audacity to then request a reconnection fee is plain highway *******. Its clearly time that I switch over to Netflix rather than deal with a bunch of *******