ZL
Zachariya L
1 reviews | Active since Sept 2010
29 Dec 2016, 11:05
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<p>I have called the call centre 3x and confirmed that I am eligible for a trade in on both my SD PVR & HD 4tuner at a trade in of R999 each. Umhlanga walk in centre refuses to allow me the trade in for the HD PVR (option 6 on their trade in deal) and are asking for more money. I want to know if anyone is going to help me by honouring this deal as I am spending too much money calling and driving up and down only to be made a fool.</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Dec 2016, 11:31Dear Zachariya
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply29 Dec 2016, 11:31
Official
Dear Zachariya
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Dec 2016, 18:38Dear Zachariya
Please see below trading offers for HD PVR 4 Tuner (UEC) and SD PVR :
HD PVR 4 Tuner (UEC)
You can trade-in your active HD PVR 4 Tuner (UEC) at any of our service centres or agencies for a brand new DStv Explora 2 for only R999 (the normal retail price is R1499). This excludes installation, so please chat to your local DStv Accredited Installer about any potential installation changes required.
*If you have decoder insurance and suffer specific damage to this decoder, we’ll replace it with a new DStv Explora and DStv Smart LNB (at no extra cost, as per the conditions of the insurance). Alternatively, you can instead take one of the available trade-in options (at full price)
SD PVR
You can trade-in your active SD PVR at any of our service centres or agencies. There are three great trade-in deals!
Trade-in option 1 : get a brand new DStv Explora 2 for only R999 (the normal retail price is R1499). This excludes installation, so please chat to your local DStv Accredited Installer about any potential installation changes required.
Trade-in option 2 : get a DStv Explora 2 PLUS installation (with 80cm dish and DStv Smart LNB) for R1499. This option is only suitable if you are able to make use of your own satellite dish.
Trade-in option 3 : get a DStv Explora 2 PLUS DStv HD Decoder PLUS installation (with 80cm dish & DStv Smart LNB) for R1999. This option is only suitable for customers who are able to make use of their own satellite dish.
You can find out more about the trade-in options here : http://campaigns.dstv.com/explora/sd-pvr-trade-in/
*If you have decoder insurance and suffer specific damage to this decoder, we’ll replace it with a new DStv Explora (at no extra cost, as per the conditions of the insurance). Installation changes may, however, be required.
Hope the above clarifies, should you have further questions please do not hesitate to contact us.
Regards
Elna
.
Best regards,
DStv (MultiChoice)'s reply29 Dec 2016, 18:38
Official
Dear Zachariya
Please see below trading offers for HD PVR 4 Tuner (UEC) and SD PVR :
HD PVR 4 Tuner (UEC)
You can trade-in your active HD PVR 4 Tuner (UEC) at any of our service centres or agencies for a brand new DStv Explora 2 for only R999 (the normal retail price is R1499). This excludes installation, so please chat to your local DStv Accredited Installer about any potential installation changes required.
*If you have decoder insurance and suffer specific damage to this decoder, we’ll replace it with a new DStv Explora and DStv Smart LNB (at no extra cost, as per the conditions of the insurance). Alternatively, you can instead take one of the available trade-in options (at full price)
SD PVR
You can trade-in your active SD PVR at any of our service centres or agencies. There are three great trade-in deals!
Trade-in option 1 : get a brand new DStv Explora 2 for only R999 (the normal retail price is R1499). This excludes installation, so please chat to your local DStv Accredited Installer about any potential installation changes required.
Trade-in option 2 : get a DStv Explora 2 PLUS installation (with 80cm dish and DStv Smart LNB) for R1499. This option is only suitable if you are able to make use of your own satellite dish.
Trade-in option 3 : get a DStv Explora 2 PLUS DStv HD Decoder PLUS installation (with 80cm dish & DStv Smart LNB) for R1999. This option is only suitable for customers who are able to make use of their own satellite dish.
You can find out more about the trade-in options here : http://campaigns.dstv.com/explora/sd-pvr-trade-in/
*If you have decoder insurance and suffer specific damage to this decoder, we’ll replace it with a new DStv Explora (at no extra cost, as per the conditions of the insurance). Installation changes may, however, be required.
Hope the above clarifies, should you have further questions please do not hesitate to contact us.
Regards
Elna
.
Best regards,
ZL
Zachariya L's updateReviewer Update
30 Dec 2016, 15:26They keep telling me what i know.. not addressing my issues!
ZL
Zachariya L's update30 Dec 2016, 15:26
Reviewer Update
They keep telling me what i know.. not addressing my issues!