****************

I ordered a dstv explora over the phone and it got delivered on 07/05/2018. I specifically asked for it to be linked with the old explora so that I pay R919 as advertised. I was told I'm on a contract which I knew nothing about and it is going to cost me R180 to move from it but since I claim I don't know about it, it'll be escalated to the relevant department and I might not even pay that R180.

fast forward to 02/06/2018 the debit order on my account is R2562.68 which an agent claims is caused by the balance of the 24 months contract I knew nothing about.

1 - what happened to escalating the R180 case? 2 - why were all agents who I spoke to on 07/05/2018 silent about this? were they clueless? 3 - if it was going to cost me this much to get this explora, why didn't the agents let me know? I should have just gone straight to the shop instead of being ********** online. 4 - I'm glad on the phone I kept on asking if I won't pay any hefty price just in case they don't link the decoders. they kept on insisting that all is well and I will pay that single price R919.

Account Number: ********** 8