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Signed into a price lock over 2 years ago. I get debited for whatever amount Multichoice feel like. Just signed into another price lock and the same thing happens. I query with Multichoice and get told that there's an outstanding amount of R91+. How does this happen with a price lock and I pay by debit order!!!!! Really not good enough Multichoice. You cannot take whatever you feel like taking! Have requested that my account be reviewed since inception and rectified.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Mar 2018, 11:14Dear Debbi Ad****
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Mar 2018, 11:14
Official
Dear Debbi Ad****
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Mar 2018, 10:08Good day Debbi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your concerns have been escalated to our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply17 Mar 2018, 10:08
Official
Good day Debbi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your concerns have been escalated to our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,