SM
Sylvester M
1 reviews | Active since Apr 2013
26 Jul 2016, 09:40
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<p>So today I call DSTV to suspend my account because I havent been using the services for the past 2 weeks and I wont for a few months. I was advised that I should of called yesterday to cancel - My debit order went through successfully yesterday the 25th. I was then told even though I have cancelled, I will be debited on the 25/08/16? FOR WHAT!? because I am not been using your services. I paid on the 25/07/16 even though I did not use the service for the entire month. This is not fair at all - If I reverse it on the 25/08/16 - I will be in arrears should I want to reinstate again. I know it is just R100 but I don't have a R100 to waste.!</p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Jul 2016, 12:55Dear Sylvester
Thank you for bringing this matter to our attention.
We are looking into your query. Feedback will be communicated to you shortly.
Kind regards
DStv Enquiries team
Best regards,
DStv (MultiChoice)'s reply26 Jul 2016, 12:55
Official
Dear Sylvester
Thank you for bringing this matter to our attention.
We are looking into your query. Feedback will be communicated to you shortly.
Kind regards
DStv Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Jul 2016, 09:38Dear Sylvester
Thank you for taking our call today.
As discussed, we have scheduled for your DStv service to cancel on the next payment date.
Also, the debit order facility has been cancelled as well to prevent any deduction on the 25 August 2016.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply27 Jul 2016, 09:38
Official
Dear Sylvester
Thank you for taking our call today.
As discussed, we have scheduled for your DStv service to cancel on the next payment date.
Also, the debit order facility has been cancelled as well to prevent any deduction on the 25 August 2016.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Best regards,